*How to Buy / Frequently Asked Questions.
1 Do you have a physical store? Where they are found:
-Our Store is at CC Caminos del Inca 2da Etapa, Tienda 334. (Av. Caminos del Inca 257 Tienda 334. Surco).
(We recommend you enter through door 257 of Av. Caminos del Inca, go up to the 3rd floor, at the back of store 334).
2 They ship:
Zoladi makes daily shipments throughout Peru. Thanks to Our Clients and Allied Businesses: Zoladi Makes between 15 to 120 shipments every day.
-We make shipments in Lima to nearby districts: By Rappi and Orders Now. (orders arrive in 1-2 hours).
-To Other Areas of Lima through Olva or Shalom to Agencies near your home or Shipping to Docmicilo through Olva. (Approximately 12 Soles to Agency and 16-18 to Home).
- To Other Cities of Peru. We send by Olva or Shalom to Agency. Delay 1-3 days depends on the destination. (Approximately 13 to Agency and 18 to Home).
After placing your order, we will be coordinating your information and shipping. We leave shipments at Agencies between 11-2:30PM. We will be sending you a photo of your package/Guide/Code by WhatsApp from 997554167 between 2 and 4PM on the day the shipment is made. Remember that orders generated before 1PM are sent to the agency the same day. If you place your order at 2, 3, 4pm or later... It will leave the next day except if the next day is a Sunday or a holiday that does not operate Shalom or Olva.
For your shipment it is important that you leave us your Full Name, ID Number, City. Address in case of home delivery. IF YOU ARE A MINOR ; We need you to give us the Full Name and ID Number of an adult who can make the withdrawal for you.
Do I have to pay in advance?
Yes, Shipments must be 100% paid for the shipment to be made. We only have cash on delivery if you come to buy in Our Store.
Will my shipment arrive damaged?
-At Zoladi Hacemos we have been making shipments throughout Peru for many years. We know our customers' need to receive their products in good condition and with the most perfect packaging possible. We use safe boxes. We put air or paper bags if necessary. In the rainy season or in the jungle, we line the boxes with Film paper.
How do I track my shipment?
For Shalom You will have to enter the "Tracking" Order Number and Code indicated in the guide that we will send you when making your shipment.
Tracking Link; https://rastrea.shalom.pe/
For Olva you will have to enter the Tracking Number and Year. The Tracking Number is the one that appears under the barcode followed by 024 (Which is the year identifier.
In the case of this photo: The year is 24 and the tracking number will be: 440664996 "Since 024 will be the year indicator" You must enter the numbers followed by 024.
NOTE; Keep in mind that especially on dates close to Christmas/July 28/Valentine's Day these companies have high demand and may have delays in updating their website. Sometimes updates can take 1-2 hours.
3 How to Buy:
- On Our Website! www.zoladi.com Buy Insurance on Our page. You can select Shipping or Pickup in Store! Payments can be made by card or then credited to our Bank, Yape or Plin accounts. (WE ONLY ACCEPT PAYMENT ON DELIVERY IF IT IS PICKUP IN STORE.)
-In-person in Store. (CC Caminos del Inca 2nd Stage Store 334. Surco). We accept Cash Soles or Dollars, Bank Deposit, Yape or Plin.
-WhatsApp: You can Buy WhatsApp at 921456541. And coordinate your shipping, reservation, preorder or pick up in store.
What is In-Store Pickup and how much time do I have to pick up the product?
When you buy on the Web you have the option of picking up in Store. If your product is paid for through the Web or you coordinate payment through WhatsApp: You can come whenever you want. We store your products for up to 1 year in case you cannot come.
If you place your order online without making online payment, you can contact us on WhatsApp: 921456541 or we will contact you. If payment is not coordinated within 2 days, we will cancel the order.
4 Is it safe to buy at Zoladi? :
-Zoladi has been a family business since 1996.
We have an Excellent Rating on Google, See It Yourself;
Our Page has an SSL certificate and we work with MercadoPago for the Online Card process and with IZI PAY for In-Store Cards. Our only official contact numbers are: 921456541 and 997554167. Our Account Numbers are registered only with these Names; Carlos Castilla /Oriana Viloria /Zola Distributors /Zoladi.
5 They make international shipments:
-We are working on rates for certain destinations.
70 American Dollars by DHL for the vast majority of cities in America.
6 Changes Accepted:
We recommend that you check if your product applies in exchange.
For products where we accept changes, it is important that you notify us 3 or 5 days maximum after the purchase. That the products are in their Original packaging and in perfect condition.
7 They make deliveries at Train stations / in the civic center / Parks:
No, To provide you with better care and comfort: We have our store fully equipped so that you receive the best care. We only have staff for in-store service. YOU CAN COORDINATE SHIPPING BY RAPPY/SHALOM AND OLVA
8 What Payment Methods They Accept:
We accept in Store: Cash in Soles / Dollars, Card, Yape, Plin, BCP, Interbank, ScotiaBank, BBVA, PayPal,
9 Can I pay a portion and pick it up or have it shipped to me after I cancel?:
If we have several units; If we can accept payment in parts. Contact our WhatsApp 921456541 and ask us directly which model. How much would you separate it and on what date would you finish paying it.
10 How to know if a product is available / DO YOU HAVE EVERYTHING ON THE WEBSITE ?:
We have more than 2500 models on our page and in store. Our inventory is 98% updated. Everything available on the page is ready for shipping or pick up in store. (Except for some rare errors; which mainly occur in loose models or some models that only have 1 left in stock). If you make a purchase and we do not have a model available, we will notify you immediately to coordinate the exchange or refund.
11 How to know when they have a model that says sold out again :
When a model is out of stock, in many cases we do not have a return date. We put certain products back in the Preorder section
When a product is out of stock, we recommend clicking the button that says: "Notify me when it is available" that way you will receive a notification when we have it again.
Some models (especially Fast and Furious Bryan models and also limited series may take months to arrive again.
Why is the Model I am looking for almost always out of stock? Above all, models of Fast and Furious cars driven by Bryan are highly sought after and generally they are editions that came out several years ago, therefore we can no longer get them in quantities and there is more demand (People who want it) than Supply (How many of those cars that we managed to obtain. So it is recommended that as soon as you receive the notification, you buy it on the website, come to the store or coordinate your order on WhatsApp: 921456541.
12 What is a Preorder product, how does it work?:
Brands like Hotwheels are launching new products and many of them become difficult to obtain or increase in price quickly.
Make sure you receive your favorite models at the best price with Zoladi preorders.
What time do they arrive? On each product we indicate a tentative date or month in which it will arrive. Sometimes there may be delays but in general they arrive before the indicated date.
Do I have to pay before? If you buy on the website, it only allows you to pay the total. You can also pay only 50% in advance if you coordinate by WhatsApp at 921456541 or by selecting payment on delivery and coordinate your advance by WhatsApp at 921456541.
What happens if for some reason my preorder does not arrive at Zoladi? Zoladi always do our best to give the best service and satisfaction to our customers. It has not yet happened to us that a pre-order has not arrived , we have had some delays of up to 2 weeks since manufacturers sometimes postpone their release dates. But Zoladi also gives you the guarantee that if your product does not arrive, we will refund 110% of the value paid. (If, for example, you paid 150 Soles for a preorder and Zoladi does not arrive, it will return 165. In case the product does not arrive 1 and a half months after the expected date.
13 I sent a WhatsApp and they don't respond to me?:
Don't worry. At Zoladi we are connected and answering messages almost 24 hours a day.
If we do not respond immediately, it may be that we are doing a LIVE, that we are serving many customers in the store. Also in some cases we are slow due to high demand for orders and messages.
Generally our maximum delay time in responding to messages is 1 hour.
14 The Blisters and boxes of the Cars are 10/10?:
At Zoladi we know and we care that you are completely satisfied with your order and that the packaging is as good as possible.
A good amount of products displayed in the store are with a blister protector. (Which is not included in the product, if you want protectors we sell them separately).
We keep our stock of products in special crates that protect the blister packs as much as possible.
Remember that many of the models we sell are models that may have been on sale since 1982, which is the oldest product we have. Products that are more than 1 year old have been stored or may have suffered some wear. It is normal, for example, that a blister from 2013 may have some signs of wear.
If you find a blister in the store that is not in such good condition, you can check if we have more of the same model to offer you one in better condition. Likewise, if we have a damaged product and it is the last one, we will let you know before shipping it.
Remember to read the product title; We have a section of products with damaged packaging. The name of the product will first indicate the phrase damaged packaging.
15 Can I Request a Ticket or Invoice in Zoladi?:
Yes, at Zoladi we can issue you an invoice if necessary. We issue receipts for all our sales. If you need an electronic receipt with ID or invoice, let us know at the time of your purchase or you can send us a message after receiving your order #/purchase confirmation by text message.
16 Why do they ask for my name or phone number when I make a purchase?:
At Zoladi we try to serve you better and keep better records of our customers' purchases.
You can Register on our website or we will register you automatically after making your first purchase. You will automatically be accumulating pointsZ
By registering on our website you will have your own access and password to keep track of your ZPoints and know what purchases you have made in our store.
If all the purchases you have made do not appear in your control panel, contact us to migrate your account. It is possible that you have a double registration and we will solve it.
17 What are ZPoints and what are they for?:
ZPoints is a rewards program in Zoladi. When you register you will receive 1 point for each sole spent in Zoladi. Points are automatically accumulated for your online purchases and in-store purchases (This is why we ask for your number every time you make a purchase in store).
ZPoints will be used to redeem Blister Protectors / Hotwheels Carts / Gift Cards to be used as cash on purchases at Zoladi.
You just need to register with Zoladi to start accumulating ZPoints.
18 Can I sell my collections on Zoladi?:
We only accept receiving cars at the store after prior coordination. Contact by WhatsApp at; 921456541 Purchase prices will depend on the condition of the products, the quantity and the price. Eye; Generally we buy groups of several units, not a few units.
19 Why Some Brands Come in the Car in a Blister and Others in a Box.
Some Brands like Mini GT / Tomica release a Version of the same car and in Blister. In the case of MINI GT, the Cars sold in the USA come with the Car and its Cardboard box in a Blister and for the European and Hong Kong Market the Car comes only in a box. Likewise, Tomica in its Film Series varies from Blister to Box. Hotwheels also has a Small blister size for Europe and Large for the rest of the world. In these cases, the photo on the website may be in a large blister and you will receive the European blister (in some cases). Likewise in the ye brands mentioned.
20 Is there where to park?
To Park there are 3 Options.
1- Park in the Zones marked Green.
2- Shopping Center Parking, Green Arrow . (Cost 5 Soles per Hour). If you enter this parking lot, try to park at the entrance and go down 1 floor through the first stairs and you will see our store.
3- Plaza Vea parking lot. Red Arrows. (Cost 8 Soles per Hour, But if you make a purchase in Plaza Vea you can get 1 or 2 Hours Free. There is Entry through Av. Caminos del Inca or Jr Monterrey.
21 Is there parking for motorcycles and bicycles?
For Bicycles:
-See Square. Marked in a red and black circle. There is bicycle parking inside Plaza Vea. It is safe since on the side is the girl who charges for parking.
-Jr Monterrey (the Point Marked with the Red and Black Circle that is farthest to the right) is the one to go up to the parking lot of the Shopping Center. There you can tie the bicycle and there is always a guard on that ramp
- In Jr Monterrey in the middle of the Shopping Center (the Point Marked in Red and Black on the Left) There are places to tie up bicycles and a security guard at the door.
For Motorcycles:
-Gate 257 of the Caminos del Inca (right at the entrance you can park and tell the guard that you are going to the Zoladi store - 334. (The Rappi that enter the CC park there) (Circle Marked in Orange and Black)
-At the corner of Bembos between Caminos del Inca and Monte Rey. (Circle Marked Orange with Black).
22 Can you go with pets?:
Yes, you can enter with pets. It is possible that at the entrance to the Shopping Center they will ask you to enter with your pet carried. But now in the store you can have him walking normally but if we ask you to have him on his leash,
23 Do you have everything you have on the page in the Store?:
Yes, 99.5% (we could rarely have inventory error in some Model).
24 Price Transparency:
All our prices are on Our Website and are the same as in the store. You can compare the prices we ask you in store yourself from your cell phone at www.zoladi.com Our prices are completely transparent.
Yeah. We recommend that you pay attention to promotions that are announced both on the same website, in our WhatsApp / Instagram / TikTok / Facebook / WhatsApp Channel statuses.
Some Discounts may be exclusive for online purchases. We also make some exclusive offers for provinces or for a specific social network.
25 Is it normal to find a price sticker on the label that is not the Zoladi price?:
Yeah! Remember that at Zoladi we are dedicated to maintaining Old Stock of Hotwheels so you could find Car Labels that say 99 centavos, Labels from stores in other Countries or labels from Peruvian supermarkets. "Which Doesn't Mean That's the Price at Zoladi" We avoid removing those labels so as not to damage the packaging since we are a collector's store and our clients want to have the packaging in the best possible condition without being scratched, painted, sticky, among others. .
As we indicated in the previous article, all our prices are transparent and you can verify them on our website.
26 How often do prices change at Zoladi?:
Prices can change either up or down. Our prices are mainly based on many factors:
-How much Stock of the Model we have.
-Difficulty of obtaining the model.
-Age of the product.
-How many units come per box. (For example, a box of basics does not contain the same amount of Skyline as food carts).
-How expensive the product becomes internationally and we have to bring new batches at higher prices.
-The prices are updated with a sum of factors every certain number of days both manually / Automatically and with the help of our AI predictor on our Platform.
27 What Products does Zoladi sell?:
Zoladi has many product lines. Here we list some.
Collector Cars / Radio Control Cars and Spare Parts / Tuning Parts and Accessories / Lighting Equipment for Theater and TV / Lamps for Theater-TV- Disco-Medical Use / DJ Equipment / Sound Equipment / Paints and Painting Accessories / Tools in General/ Electronic Cables and Accessories / Accessories for Gopro cameras/ Agricultural supplies and equipment.
